Mietbedingungen Maui Wohnmobilvermietung Australien

Gueltig bis 31. März 2009

Versicherungsoptionen

Standardversicherung

In der Tagesmiete ist eine Standardversicherung inbegriffen, wobei eine Kaution in Höhe von AUD$ 7,500 zu zahlen ist.
Die AUD$ 7,500 werden bei der Fahrzeugabholung von Ihrer Kreditkarte abgebucht und als Ihre Selbstbeteiligung (Selbstbehalt) einbehalten. Aus diesem Grund ist es wichtig, dass Ihre Kreditkarte für diesen Betrag gedeckt ist und dieser Ihren täglichen Kredithöchstbetrag nicht überschreitet.

Eine Standardversicherung ist im Mietpreis inbegriffen.

Der zu hinterlegende Betrag lässt sich durch Abschluss folgender Versicherungen herabsetzen:

Versicherung mit reduzierter Selbstbeteiligung Option 1

Für AUD$20 pro Tag (höchstens AUD$1.000) reduziert sich die Kaution/Selbstbeteiligung auf AUD$2.500. Bei Zahlung mit Kreditkarte wird der Betrag sofort vom Konto des Mieters abgebucht.

Versicherung mit reduzierter Selbstbeteiligung Option 2

Für AUD$38 pro Tag (höchstens AUD$1.900) reduziert sich die Selbstbeteiligung auf Null.

Eine Fahrzeugkaution von AUD$220 ist bei der Annahme zu zahlen.

Erfolgt die Bezahlung mit Kreditkarte, dann wird ein Abdruck von der Karte des Mieters entnommen.

Für alle eingezogenen Sicherheitsleistungen (sowie für alle anderen Kreditkartentransaktionen) wird zusätzlich zum Kautionsbetrag ein Kreditkartenzuschlag von 1,5 % erhoben. Die Zuschlag wird erstattet, wenn die Rückerstattung der Kaution erfolgt. Bei Einbehaltung der Kaution wird der Zuschlag ebenfalls einbehalten.

„Null Sorgen”-Versicherungsschutz

Diese Option gibt es für eine einmalige Gebühr von AUD$50 pro Miete.
Sie kann nur in Verbindung mit der Versicherung mit reduzierter Selbstbeteiligung Option 2 erworben werden. Die „Null Sorgen”-Versicherung erweitert die mit der Versicherung mit reduzierter Selbstbeteiligung Option 2 gebotene Deckung und schließt am Wohnmobil versehentlich verursachte Überkopf- und Unterbodenschäden ein.

Bitte beachten, dass Sie nur dann für Überkopf- und Unterbodenschäden versichert sind, wenn Sie die „Null Sorgen”-Versicherung abgeschlossen haben.

Mietbedingungen

Please note:

• This document contains a summary of some of the rental conditions. For detailed conditions, refer to the rental agreement upon vehicle collection.

• All rates quoted in this document are gross, inclusive of Goods and Services Tax (GST) and are in Australian dollars.

• Rental basis is per calendar day.

• Minimum rental period is 5 days for 2 berths, 7 days for 4 and 6 berths and all one-way rentals.

• Minimum rental periods are subject to change during peak periods.

• These rates and terms may not apply to convoy bookings (any rental that consists of five or more vehicles travelling together). Maui has a dedicated convoy department and requests for convoy quotes/bookings should be directed first to reservations.

• These rates and terms may not apply to rentals exceeding 100 days, which includes multihires. Requests for quotes/bookings of more than 100 days should be directed first to reservations.

• All rates and conditions are subject to change as required and without prior notification.

• Special rates may be available upon application for rentals of 50 days or more.

A 20% deposit is required at time of booking. Full payment is then required within 35 days of travel.

INCLUDED IN GROSS RATES:

• Unlimited kilometres

• Vehicle insurance (excess applies, see information under the heading “for your protection – vehicle excess”)

• 10% GST*

• Vehicle registration surcharge*

• 2.5% stamp duty and administration fee*

• Taxi fare from airport to Maui branch upon vehicle collection only. Receipt must be presented for reimbursement.

• Starter pack*

• Extra driver fees

• Kitchen equipment*

• Linen and bedding*

• General equipment*

• Customer care 24 hour, 7 days per week road-service helpline (toll free)

• Travel wallet including road maps and travel information

• Super saver booklet with discounts to tourist attractions and holiday parks * Goods and Services Tax (GST) - GST is an Australian Federal Government imposed tax. GST is included in all Maui rates and is currently 10%. Maui reserves the right to amend GST upon Government intervention. * Stamp duty and administration fee - A surcharge of 2.5% of the total cost will be levied to cover state government taxes, duties and administration costs. This fee is included in the daily gross vehicle rates. * Vehicle registration surcharge - a fee levied to cover the costs of vehicle registration. This fee is included in the daily gross vehicle rates. * The starter pack is designed to provide the customer with some basic requirements as might be needed at the beginning of a hire, before the customer has had an opportunity to visit a supermarket and includes dishwashing detergent, disposable gloves, mosquito coils, bin liner, toilet roll, sponge, soap, tissues and shampoo and conditioner sachets. * Kitchen equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, coffee plunger, toaster and tea towel. * Linen and bedding includes pillow, pillowcase, doona (duvet), sheet and towel per person. * General equipment includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, coat hangers, toilet chemicals and floor safe in the Spirit 2 t/s, Spirit 4 and 6.

MAUI PREMIUM PACKAGE

The Maui premium package is AU$50 per day (maximum AU$2,500 per rental) and is payable in addition to the daily rental rate. Inclusions are:

• Excess reduction option 2 (Nil excess, see information below under the heading “excess reduction option 2”)

• No Worries Cover Option* (PCO2)

• Pre-purchase Gas* (PGO)

• Picnic table and chairs (chairs per person travelling)

• 1 x child or booster seat if required*

* No Worries Cover (PCO2) – The no worries cover option extends the cover available with excess reduction 2 to include cover for accidental damage to the overhead and underbody sections of the motorhome.

* Pre-Purchase Gas (PGO) allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. This option can be purchased separately if the premium package has not been selected. See “additional products and services” for costs.

* Child/booster seat – Note that not all Maui vehicles can accommodate child restraint equipment. Childseats depending on the child’s age are commonly used for children 3 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child’s size are commonly used for children between 3 and 8 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats. Refer to vehicle specifications on the website and/or contact reservations for further information.

TYRE AND WINDSCREEN DAMAGE

Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer. MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND. Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.

EXCLUSIONS:

All insurance cover will be made void if any of the following ‘Exclusions’ are breached: 1. Overhead and underbody damage to the vehicle – except where no worries cover has been purchased. 2. Any water related damage which includes, but is not limited to: a) any vehicle submersion b) creek or river crossing c) driving through low plain flooded areas d) beach driving 3. Personal belongings. Maui recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings. 4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle). 5. Any damage caused while driving under the influence of alcohol or drugs.
6. Any damage caused by vehicle roll over (roll over is when one or more wheels loose contact with the road)

The Customer will be liable for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), or water or other contamination of fuel. 7. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned. 8. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle. 9. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Maui does not accept any liability. 10. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

Maui reserves the right to retain an AU$125 cleaning fee if the vehicle is not returned with the interior in a clean condition. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.

EXCHANGE RATE / CURRENCY VARIATIONS

All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down.

CREDIT CARDS

The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard and American Express. A non-refundable 1.75% surcharge will apply to all credit card transactions. The exception to this is credit card surcharges, which apply to debited security bonds. In this instance, the surcharge is refunded when the bond is refunded. If a bond is retained the surcharge is retained.

LICENCE

A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.

AGE RESTRICTIONS

Drivers must be 21 years of age or over. For drivers 75 years of age or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required.

ADDITIONAL PRODUCTS & SERVICES

• Picnic Table AU$22 per rental • Picnic Chair AU$12 per rental • Child / Booster seat AU$25 per rental • Tent (4 persons) AU$75 per rental • Satellite Phone AU$17 per day plus call costs • Awnings (if not already affixed) AU$5 per day with a maximum charge of AU$100 per hire • First Aid Kit AU$30 for purchase (In vehicle. If seal is broken customer is charged) • Souvenir Road Atlas AU$20 for purchase • Pre-Purchase Gas Option - PGO Spirit 2 AU$21 per vehicle Spirit 2T/S / Spirit 4 / Spirit 6 AU$31 per vehicle • Pre-Purchase Fuel Option – PPF Details on request Charges for additional products and services will be charged per hire. Note that outdoor chairs/table, a child or booster seat (if required) and the pre-purchase gas option are included in the Maui premium package.

RENTAL DURATION

• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle’s return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours unless arranged otherwise.
• When a rental moves from one rate season into the next, the calculation is based on both rates.
• Minimum rental periods are 5 days for the Spirit 2 & Spirit 2T/S and 7 days for the Spirit 4 & Spirit 6.
• All one-way hires are subject to a minimum 7 day hire requirement.

A 7-day minimum applies to all hires with a collection date between 15 December 2008 and 5 January 2009.
• Minimum rental periods are subject to change during peak periods. • These rates and terms may not apply to rentals exceeding 100 days, which include multihires. Requests for quotes/bookings of more than 100 days should be first directed to reservations. • Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. • If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from reservations or any of Maui’s branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate.

ROAD RESTRICTIONS

Motorhomes can only be driven on sealed/bitumen roads. The only exceptions to this are well maintained access roads to recognised campgrounds, and the roads on Kangaroo Island (South Australia). Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

CHANGE OF DROP-OFF DESTINATION

If the customer wishes to change the drop-off destination, they must first obtain authorisation from the reservations or scheduling departments. Subject to the change being approved, an additional charge of up to AU$500 may apply.

BOOKING AMENDMENTS

All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made.

MULTIPLE RENTALS

Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive campervan hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for both Maui and Britz can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled. Note that 2wd car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts. Longer-term discounts must be requested at the time of booking. For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the excess reduction option or the Maui premium package if applicable. If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the excess reduction option or the Maui premium package will apply. If combining a vehicle hire with another Maui vehicle that has a more expensive premium package or excess reduction option, the more expensive premium package/excess reduction maximum cost is applied. In the instance where a Maui hire is being combined with a Britz hire and the packages have either the premium pack or the bonus pack these components cannot be combined to have a maximum charge applied however the vehicle rate can have a longer-term discount applied if applicable. Special rates may be available for hires of more than 50 days upon application. Contact reservations for more information. If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be directed first to reservations.

ONE-WAY RENTALS

• One-way rentals are available between all Maui branch locations. • Minimum rental period for one-way hires is 7 days. Shorter hires may be available on application only. • A one-way rental fee of AU$220 is charged.
• No one-way fee is charged where a rental is 21 days or more.
• Where multiple hires of less then 21 days each, total 21 days or more one-way fees will be charged to all hires if applicable. If one of the rentals totals or exceeds 21 days then no oneway fees will apply to any of the hires.

RENTALS IN BROOME

An additional remote location fee of AU$450 applies to all rentals picking up or dropping off in Broome. Only one remote location fee is charged per vehicle. This is in addition to the one-way fee if applicable. TRANSFERS The customer’s taxi fare from the airport to the Maui branch is refunded upon vehicle collection only. Receipt must be presented for re-imbursement. All other transfers are at the customers own expense.

AIRPORT CONCESSION FEE

An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport pick-up fee of AU$16.50 per hire will apply for hires with pick-up at Hobart airport. This fee is subject to change and new airport charges may arise.

INFRINGEMENTS

Maui reserves the right to charge the hirer for any speeding, parking or tollway fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine, in addition to the fine, will be AU$60.

CUSTOMER CARE ON-ROAD ASSISTANCE

Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Maui does not accept liability for any claims submitted after this period. 

REPAIRS

Repairs up to AU$100 may be effected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over AU$100, Maui will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

CHANGE OF VEHICLE

Should the vehicle booked be unavailable through unforeseen circumstances, Maui reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

VEHICLE CATEGORY

Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE

Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

CANCELLATION POLICY

The cancellation fees are:
• If cancelled up to 22 days prior to pick-up No Fee
• If cancelled from 21 to 7 days prior to pick-up 20% of Gross Rental
• If cancelled 6 to 1 days prior to pick-up 50% of Gross Rental
• If cancelled on day of pick up or No-Show 100% of Gross Rental
• If vehicle is returned early for any reason whatsoever no refund is available for the unused portion of the hire

IMPORTANT

Maui reserves the right to refuse any rental at its discretion.

ANIMALS

No animals are permitted in our vehicles, excluding guide dogs.